The next time you pull into a drive-through, it might not be a person taking your order. Instead, it could be an artificial intelligence (AI) computer program, designed to mimic human intelligence. The fast-food chain Wendy’s has developed an AI chatbot to test at some locations. The software will simulate human conversation.
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Would You Like AI With That?
WENDY’S
FAST-FOOD CHATBOT: Wendy’s AI-powered drivethrough is designed to take orders from customers.
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A SIDE OF FRIES: Wendy’s AI chatbot is also designed to encourage customers to add more food to their order.
The program, created with the tech company Google, was trained to recognize terms customers might use. To do its job, the program must know when to ignore background voices and how to understand confusing orders. For now, Wendy’s employees will need to monitor the AI to make sure customers get exactly what they asked for.
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Text-to-Speech